The player from Malaysia reported being scammed for $1000 by the casino after being asked to complete advanced KYC following a withdrawal request. Despite having previously verified status and past withdrawals, his account was closed after he submitted the required documents. The Complaints Team made multiple attempts to obtain clarification from the casino regarding the account closure and the withdrawal issue, but no useful information was received. Consequently, the complaint was marked as 'unresolved' due to the casino's lack of cooperation, and the player was advised to contact the Anjouan Gaming Authority for further assistance.