Mr Bet Casino - The player struggles to re-verify his account.

Hello, good afternoon, after 10 months of having passed the verification process at the mr bet casino. Now again they ask me to verify the account again. They ask me to verify my webpay deposit dated 05/31 for 30,000 pesos. I already sent the certificate that the same bank sends me where all the information they request appears and that 10 months ago that same certificate served for verification. Since they rejected it, I send the bank statement today and they are still rejected. I am going to send you support for these 2 documents for the record. Thank you

Hello Zaimar15,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did they clarify why are your documents being rejected?

Looking forward to your answer.

Regards,

Nick

Hi Nick, I've been answering your questions about the verification process for about 1 week.

The documents that they ask me for at the moment have been rejected 3 times since the casino takes about 2 days to respond

The last time I spoke to mr bet casino was yesterday. There they asked me to send the documents again because according to them the document they require must show my name and my identification and there it appears the same, I will attach a capture of the certificate issued by the Falabella bank, which is the bank I use to make payments in the casino. Since that document was rejected, I tried to send the bank statement and I also think it was rejected because an (x) appears on the verification page. Apart from that, via chat with the support team, they ask me to send the proof through the verification page and to send via email to verify my residence in the country through an employment contract. I sent both things. And today, 06/10, I received an email from the assistance team that I cannot send any document by any other means than the verification page and they themselves told me that. I will also send a capture of the email that they sent me where they prove it so. Actually, it seems that they are playing to make the client get tired. But I won't do it because it's my money and besides I like to play in the casino. In truth, with the deposits and you they have always been very responsible but I do not understand how after checking my verified account they ask for that again, it seems absurd to me because I have not made any changes so far.

I am attaching a certificate issued to me by the bank where it appears.

My name: zaimar E**** na***e go****

Ruth: 26.946.466-6

Amount deposited to the casino: 30,000

Payment method: webpay

Date 05/31

I clarify that this same certificate 10 months ago helped me so that after a month I could finally verify my account. At that time they demanded the same obvious thing with a different amount and date.

I want to upload the tests that I have via pdf but it won't let me upload them, tell me why not?

Hello Zaimar15,

Feel free to forward any documents as proof regarding this case to nikolas.b@casino.guru.

My account has been verified thanks.

Dear Zaimar15,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru