Mr Bet Casino - The player's verification is stuck.

I have done 3 identity verifications which they reject me and I sent everything that pkdwn to me, even so they reject me, it takes almost 3 days for the famous verification and nothing has been like this for more or less 30 days without a solution, the system they have is very disastrous I play in several casinos and this has been a problem

Hello omatamoros247,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? When was the last time the casino responded to you in any way? Did you use any bonus money to accumulate your current balance? Did the casino ever explain the long delay in the verification?

Looking forward to your answer.

Regards,

Nick

I started playing on March 24 with $ 70,000 and I won, I did not use bonuses, on March 25 I asked for my withdrawal and from there I started my odyssey and made three verifications and they are not clear in answering, they only ask for peace of mind and they ask me for no solution bank voucher or something that proves my identity and sent all photos of the ci of the voucher card I don't know what to do anymore they tell me that the process takes 24 hours some verifications were more than two days to tell you that it's bad and return to the same thing. I am very disappointed in mr bet.

Hello omatamoros247,

Could you please advise when exactly did you send them the documents and if they responded to you since? Please forward the communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Thank you omatamoros247 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello omatamoros247,

I looked at your complaint and will do my best to help you. I would like to invite Mr Bet Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Dear All, 

Please be informed that the bank account of omatamoros247 was verified. The only payment option that is left to verify is AstroPay. Omatamoros247 needs to upload a screenshot from the AstroPay wallet with the name of the account holder and deposits to our site. Unfortunately, the user is uploading screenshots without the account holder's name. 

Best regards, 

Mr.Bet Casino team 

Dear omatamoros247,

Please note that the name of the account holder and the transaction on our site should be on one screenshot. Please try to open the desktop version of the e-wallet on your mobile browser, or you may use a computer, that will allow you to take a screenshot with the list of transactions and account holder name in the right upper corner.

Unfortunately, we cannot accept separate screenshots.

Best regards,

Mr.Bet Casino team

Change my payment method I will no longer do it by astropay I will do it via transfer where I send my transfer information to mr bet faro or urigol send the receipts with my name and rut where my transfers to the casino come out I send you photos of said deposits

Dear Casino,

check the player's answer and inform us about progress, please.

Dear omatamoros247!

You need to upload a screenshot from Webpay with a certain transaction on it. It should be a deposit in the amount of 30,000.00 CLP for 14.03.2022. There also should be the account holder's name visible on the same screenshot with the transaction. To make such a screenshot we advise you to use the desktop version of the Webpay in a browser or use a computer.  

You can make a proper screenshot if you enter the browser version of Webpay, select the tab "Cuenta RUT", and there will be two tabs - "Cartola" and "Cartola histórica".

In "Cartola" - there are the latest transactions located (approximately for the month).

In "Cartola histórica" there are older transactions.

After that, you need to press the button "Imprimir", which is located under the list of transactions and they will receive the PDF document with the full name and transaction.

Best regards, 

Mr.Bet Casino team 

send everything that they are asking me for a letter with my name, date, transaction, rut and amount that they ask me for, especially 30,000 clp, there are the screenshots with what they ask for and what I am sending today

Dear omatamoros247,

We want to inform you that your account was completely verified and your withdrawal request is now in process!

Thank you for your effort and cooperation!

Next time the withdrawal will be much faster because there will be no verification needed.

Best regards,

Mr.Bet Casino team

Dear omatamoros247,

let me know when you'll receive your winnings so I can close the complaint as resolved, please.

Dear omatamoros247,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assume that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player can ask to reopen this complaint anytime.