The player's verification is delayed for a week. The complaint was closed as the player stopped responding.
Mr Bet Casino - The player's verification is delayed.
Amount: €1,500
Mr Bet Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
It is the verification of the account. I've been stalled with a standardized text for more than 1 week
A payout is therefore not possible
Furthermore, it is publicly declared that Skrill is both a deposit and withdrawal option
Now this option is no longer displayed in the payout and the employees always come up with the same text
Automatic translation:
Public
Public
2 years ago
Hello Realandonly,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
