The player's verification is delayed for a week. The complaint was closed as the player stopped responding.
Mr Bet Casino - The player's verification is delayed.
Amount: €1,500
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
It is the verification of the account. I've been stalled with a standardized text for more than 1 week
A payout is therefore not possible
Furthermore, it is publicly declared that Skrill is both a deposit and withdrawal option
Now this option is no longer displayed in the payout and the employees always come up with the same text
Automatic translation:
Public
Public
1 year ago
Hello Realandonly,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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