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It is the verification of the account. I've been stalled with a standardized text for more than 1 week

A payout is therefore not possible

Furthermore, it is publicly declared that Skrill is both a deposit and withdrawal option

Now this option is no longer displayed in the payout and the employees always come up with the same text

Es handelt sich um die Verifizierung des Kontos. Seid über 1 Woche werde ich mit einem standardisierten Text hingehalten

Somit ist auch eine Auszahlung nicht möglich

Desweiteren wird öffentlich deklariert das Skrill sowohl eine Ein/ und -Auszahlungsmöglichkeit ist

Jetzt wird diese Option aber nicht mehr in der Auszahlung angezeigt und die Mitarbeiter kommen mit dem immer gleichen Text

Hello Realandonly,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Realandonly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.