Mr Bet Casino - The player's deposit was not credited.

Dear brayancampossilupu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Now it turns out that my Mr bet account was closed

Dear brayancampossilupu,

Did the casino specify the reason of it? Did you receive back your deposited amount?

He told me for violating his terms and conditions, but they never told me anything again and they didn't give me my money back

Thank you brayancampossilupu for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello brayancampossilupu,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr.Bet Casino to join the conversation and participate in the resolution of this complaint.

Dear Mr.Bet Casino,

Can you please explain the situation regarding the player's missing deposit and account closure?

Kind regards,

Adam

Dear All,

Please be informed, that brayancampossilupu's account was closed after security check according to our terms and conditions clause 2.1.1:

"2.1.1. you are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Websites;"

As for the deposit, there have been no successful deposits from the user's bank account on our site. We are awaiting information from the finance department regarding the status of the transaction. As soon as we receive information, we will immediately inform you.

Best regards,

Mr.Bet Casino team

Ok, I will wait for your answer about the deposit.

In any case, if it is not resolved, will there be a refund?

Dear brayancampossilupu,

Have there been any further developments? Please provide an update on the situation.

Kind regards,

Adam

No. the casino does not want to answer me

Dear Mr. Bet Casino,

Can you please provide an update on the situation regarding the player's deposit?

Kind regards,

Adam

Mr ver casino online service told me to keep waiting but no response since 3 weeks

Dear All,

We were forced to expedite the request that we sent to the external provider regarding the user's transaction. We are still waiting for a response from the provider. As soon as there is news we will let you know.

We are very sorry that the solution to this issue was delayed, but we guarantee to deal with it soon.

Best regards,

Mr.Bet Casino team

i will keep waiting

Otherwise I will follow a refund

Dear Mr.Bet Casino,

Thank you for your response and for keeping us updated. I will extend the timer while we wait for the reply from the provider.

Kind regards,

Adam

Dear Adam,

The payment provider requested additional user verification. Documents were sent to the provider. Unfortunately, we have not received any updates on this case yet.

As soon as the external payment provider responds to us, we will immediately let you know.

We also advise the user to contact the bank so that they can help find the transaction.

Best regards,

Mr.Bet Casino team

Hello Mr. Bet Casino,

Thank you for the additional information, we will continue to wait for them to respond.

Kind regards,

Adam

Dear Adam,

Unfortunately, there was no response from the provider. We apologize that this issue may take longer to resolve. If we could somehow influence the external provider so that he would give us an answer faster, we would certainly use this chance to solve the problem.

At the beginning of next week we will give an update regarding this matter, or we will offer an alternative solution if there is still no response from the provider.

Best regards,

Mr.Bet Casino team

Okay

Hello Mr Bet Casino,

Thank you for keeping us abreast of the situation, we will allow more time and wait to hear further.

Kind regards,

Adam

Dear All,

The external provider verified the user and confirmed that his funds were received.

Now we need to make a refund. We asked the user for his bank details but he has not answered us yet. We strongly recommend brayancampossilupu to reply to the letter and provide us with bank details for a refund.

On behalf of the team, we thank you for your patience in resolving this issue.

Best regards,

Mr.Bet Casino team

I already sent my bank details

Thank you for the information and your assistance, Mr Bet Casino.

Dear brayancampossilupu,

Please let us know when the refund has been received.

Kind regards,

Adam

I will be careful

Hello, I still do not receive a response from the casino

It's been 5 days since I provided my bank details to the casino and I still haven't received any response

Dear Mr. Bet Casino,

Can you please confirm receipt of the player's details and provide an update on the status of the payment?

Kind regards,

Adam

Dear All,

Unfortunately, the user sent incomplete or hidden details of his account. This caused a delay in processing the application. The user managed to send us full details for which a refund should be made and they were sent to an external payment provider.

We will keep you updated and let you know when the external payment provider confirms the deposit refund.

Best regards,

Mr.Bet Casino team

Hello Mr Bet Casino,

Thank you for the update, we will extend the timer and await further information.

Kind regards,

Adam

I'll keep waiting, regards

Dear All,

According to the information from the responsible department, the deposit was refunded. At this stage, we are waiting for confirmation of receipt of funds from the user.

Best regards,

Mr.Bet Casino team

In agreement

Thank you for your assistance, Mr Bet Casino.

Dear brayancampossilupu,

As you have received your payment we will now close this complaint as "resolved" in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam

Very grateful for your attention to my case, greetings