Mr Bet Casino - The player's account got blocked.

Good afternoon, I want to tell you that I have two accounts in this casino but associated with the same credit card, which I deposited in my secondary account. I won the money and when I wanted to make the withdrawal, it tells me that my withdrawal of the money has been successful and it has been three days and They haven't deposited me yet, I contacted the chat support and they tell me that they can't deposit that my casino account has been blocked because I can't have two accounts but be careful if I can't have two accounts because they let me make the deposit and play if you can't? how odd ? that you can only deposit and not withdraw, in short, I think it is one more neck-and-tie scam that hides behind its [privacy] policy

Hello leonardobarria,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why do you have 2 accounts in the same casino? Is any of your accounts verified? When was the last time you spoke to the casino and what was it about?

Please note that if you create multiple accounts, the casino has every right to void any of your balance as you breached their terms and conditions.

Looking forward to your answer.

Regards,

Nick

Dear leonardobarria,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.