The player's account got blocked due account multiplicity. The complaint was closed as the player stopped responding.
Good afternoon, I want to tell you that I have two accounts in this casino but associated with the same credit card, which I deposited in my secondary account. I won the money and when I wanted to make the withdrawal, it tells me that my withdrawal of the money has been successful and it has been three days and They haven't deposited me yet, I contacted the chat support and they tell me that they can't deposit that my casino account has been blocked because I can't have two accounts but be careful if I can't have two accounts because they let me make the deposit and play if you can't? how odd ? that you can only deposit and not withdraw, in short, I think it is one more neck-and-tie scam that hides behind its [privacy] policy
buenas tardes les comento que tengo dos cuentas en este casino pero asociada ala misma tarjeta de crédito lo cual ise deposito en mi cuenta segundaria gane el dinero y cuando quise hacer el retiro me dice que mi retiro del dinero a sido exitoso ya van tres días y aun no me depositan me comuniqué con el soporte del chat y me dicen que no pueden depositar que mi cuenta del casino a sido bloqueada por que no puedo tener dos cuentas pero ojo si no puedo tener dos cuentas por que me dejaron hacer el deposito y jugar si no se puede ? que raro ? que solo se pueda depositar y no retirar en fin creo que es una estafa mas de cuello y corbata que se esconde detrás de su política de [ privacidad ]
Hello leonardobarria,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why do you have 2 accounts in the same casino? Is any of your accounts verified? When was the last time you spoke to the casino and what was it about?
Please note that if you create multiple accounts, the casino has every right to void any of your balance as you breached their terms and conditions.
Looking forward to your answer.
Regards,
Nick
Hello leonardobarria,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why do you have 2 accounts in the same casino? Is any of your accounts verified? When was the last time you spoke to the casino and what was it about?
Please note that if you create multiple accounts, the casino has every right to void any of your balance as you breached their terms and conditions.
Looking forward to your answer.
Regards,
Nick
Dear leonardobarria,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear leonardobarria,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.