Mr Bet Casino - Player wishes to reopen her casino account.

Good morning

I asked them to delete my mr bet account

But I want to reopen how do I do it?

Dear marceleehe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. May I please inquire about the reason why you requested to have your account blocked? Did you mention having a gambling problem when you closed your account in the past? Additionally, could you provide more information about the disputed amount and what it represents?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

The value I received

I just want to reopen the account, I asked them to block it because I wanted some gaming time, but now I want to go back.

Could you please forward any relevant communication to petronela.k@casino.guru? Have you ever mentioned gambling problem when requesting to block your casino account? How long ago you sent the request, please?

Good morning

They blocked my promotions at the casino, and said that there would be no going back; I had given up playing, but now I want to go back, and my account was blocked at my request.

I sent the unlock request to them 3 days ago, they take a long time to answer the email.

I just want it unlocked

They said that when it's the user I asked to block, you can ask for the unlock whenever you want by email.

Have you ever mentioned a gambling problem when requesting to block your casino account?

How long ago was your account blocked?

Good morning

Yes, and they don't respond to my email, being blocked I think about 7 days.

Can you get in touch with them or not? So many questions and I don't see a solution!

A lack of respect from mr bet casino

Say that when you want to unlock just send email

But they never answer!

I apologize for any confusion, but I would like to confirm whether I understood your statement correctly. Are you indicating that you cited a gambling problem as the reason for blocking your account? I kindly request you to clarify your statement to ensure that I fully comprehend your situation.

Dear marceleehe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The following is

I asked them to block my account

But they didn't tell me that if I deleted it I couldn't come back but

They blocked it and now I can't reopen it

Since my account was blocked at my request, they claim that my data does not exist but

but it's a lie

Because when I put my email on their website

It appears that the account was blocked at the request of the user

That means my data stays there.

And because they don't want to open my account again.

I'm sorry, but you still didn't answer my question if you mentioned a gambling problem when requesting the account closure. Could you please elaborate?

Dear marceleehe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.