Mr Bet Casino - Player’s withdrawal is delayed for more than a year.

The esportingbet, blaze, bet.com among others pay correctly, put it to withdraw an hour later, it's already in the account, mr.bet has more than a year and pays me just rolling and rolling the same documents that I sent to the other betting casinos they paid me more to mr. Bet is a comedy in which managers are responsible and deceive, they don't solve anything no matter how much the customer complains, send the correct documentation and complain even more They don't even care !!!

Absurd for more than a year I have no support that puts me in importance or priority for the time I've been requesting my withdrawal for the time I've been complaining !!!

Quite uncomfortable, quite annoying because it's like I wanted to steal or acquire something that is mine!!!

Because if I won, it's mine, I have the right to withdraw and they won't let me withdraw!!!

In short, mr.bet should lose its licensing and the option to release its games in Brazil !!!!

They are irresponsible, negligent and act in bad faith !!!!

Disclaimer Note!!!

1 year and 2 months and this slutty !!!

more when you make a deposit in a moment the money is there to be lost !!!!

Dear carlosjhgn, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear carlosjhgn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Veronika already sent all kinds of rg qualification documents I sent a bank statement for a whole year I sent everything several times and they just denying my documents and putting it as an error, that is, they don't want to pay sorry, it's embarrassing, the treatment offered by you guys is inhumane !!! !

When was the last time you sent an identity document to the casino?

Dear carlosjhgn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.