Mr Bet Casino - Player’s withdrawal has been suspended.

Hello, the casino mr bet I blocked my account for a false account .... The mistake I made is asking my son to deposit me to play .. Which I did not find a problem since it is like a purchase and when you buy you can buy with any card especially if it is debit since it is considered cash ... They blocked my account since my son also plays and my daughter-in-law also to whom they also blocked the account and they withheld my money I sent my information photos of my identity card and that of my son so that they could see that the accounts are two different people, mother and son, but each one plays with their money, we are very good clients, we play a lot of money ... The thing is, I still haven't received an answer. .. I feel scammed and I will not play with them again until they give me a solution and I will be in charge of discrediting the casino on social networks so that no one uses them and if I could file a lawsuit I would also do it because if you cannot enter money with u A minimum card should not receive the money but they do it the same and then they block you I hope you help me mediate ... But I will look for another casino where they treat me better ...

Atte

Patricia g *** n ***

Temuco chile

Dear Patricia0880,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://mr.bet/terms:

„ Withdrawals

3.3.1. Withdrawals will be made to your bank account or other withdrawal methods available from ‘the Website’. We may charge assigned fees for processing such withdrawals. Please see our Website for the current fee structure. We will credit you back using the same method as you have previously deposited with, when possible. Please, note that withdrawal payments may only be made in the name of and to the registered holder of Member Account. We reserve the right to cancel withdrawals either to enforce a closed loop or to force the Player to withdraw to a particular withdrawal method."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing funds from a joint card. If you’re not able to prove that you are a legitimate owner of the payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela

Hello .. The payment was made with my son's account but the withdrawal is to my account ... My son did it because he could not transfer me

But the casino has not asked me for documents to verify

I understand but since the casino aims to send all the withdrawals to the same payment method which has been used for a deposit it might be a problem as the payment method doesn’t belong to you.

Could you please advise if you have tried communicating with the casino the possibility of depositing funds into your account using a third-party payment method beforehand? Thank you very much in advance for your reply.

Hello, the truth is that they only blocked me and I sent them the documentation of my identity and I told them that my son had deposited me and they only said that they would review my case but so far I have not had an answer

Atte

Patricia g ***

P.S. That's why I turned to you if I got any answer through you, but from what I see, you won't try to contact them either.

Following the thread of the above ... The problem is apparently that as my son who is the one who recommended the casino to me, he is also a player .. It is presumed that both accounts are his ....

That's why I sent them photos of my identity ... If I made a mistake I accept it but at the very least they should return the deposit or a percentage of what I earned for being a client, not keeping everything because it is considered a SCAM and speaks badly of them in the end It's scary to play ... Who tells me if in a stroke of luck I win a lot of money, one doubts if they will pay it or they will look for excuses not to do it

I insist that the payment was made with debit, it is a purchase that anyone makes, there should not be a record, so my son did it directly.

The debit is considered effective here and anywhere

Atte

Patricia g ***

I’m truly sorry but considering that your son has been depositing into two different casino accounts (yours and his) this case became even less winnable. I don’t believe that this would be allowed in any online casino, and it is considered a serious breach of terms and conditions that you’ve accepted when registering your casino account.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Patricia0880,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I still do not receive any response from mr bet anything I will open a complaint again ...

At least they should give me some resolution

Could you please advise when you have received the last reply from the casino? The investigation might take a few working days.

Ok I'll let you know thanks

Will be waiting for your reply patiently.

Hello Patricia0880,

Have there been any developments since our last conversation?

No response from the casino .... In fact, no one in my family has played there, we are playing in another casino .... I'll keep waiting, I'll tell you anything

You stated previously that your son has been depositing funds into his and your account simultaneously. For the reasons I have explained in my previous replies, I will reject this complaint now.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.