Mr Bet Casino - Player’s withdrawal has been delayed.

I have diposit 20 euro I have played slot game I have hit jackpot 2500 euro i made 2600 and withdrawal day 20 -10 -24 from then now they ask verification I provide my identity passport residency card address proof proof of diposit proof of withdraw accojnt pay slip and work contract everything 6 times repeating my account is on Mr bet I have several proof if you as to show me proof of everything

Dear PRAKASH6535,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They money that I make their is real money without bonus or anything When I am going to be verified although I have forwarded all my documents

Name email phone number address registered in this account my date of birth registered

Provided following documents

Identity passport

Address proof

Proof of diposit via mb way registered cell number

Withdrawal Registered account Skrill

What more I can do all genuine and mine documents I have provided them no and response last time they keep asking proof of payment I have send multiple proof of payment by my name account address and transaction date included

Date 20 oct I win I make withdraw I am asking verification from day 21 I have provided many documents to support me registered account registered email registered cell number registered ip address I am using this app for almost 9 month bank supporting documents my name my address my diposit my verified skrill account with same email identity passport a selfie what more I have to do then this