The player from Germany had his withdrawal withheld due to a third party deposit. After a closer examination, we rejected this complaint as unjustified.
Mr Bet Casino - Player’s withdrawal has been cancelled.
Amount: €725
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Good day.
I requested a withdrawal from the casino mentioned above.
After waiting for days and having to submit documents again, the payment was refused and the account was blocked because I paid into my wife's paysafecard account. My profit is honored and that's it. But it can be right. Then Mr. Bet would at least have to pay me back my deposits that I made via this paysafecard account.
Automatic translation:
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2 years ago
Dear Igor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://mr.bet/terms:
„Anti-money Laundering Procedures
All transactions are checked to prevent money laundering.
The Company reserves the right to terminate an account, ban a player and retain all funds where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to, use of stolen or falsified credit cards or account numbers, forgery, and submission of data or documents which are forged, stolen or otherwise misappropriated."
Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Petronela
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2 years ago
Translation
Yes, but when paying in, nobody asked which paysafe account was being deposited from.
I also uploaded my wife's consent. Shouldn't I at least have to pay back the deposits that I made with the paysafe account?
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2 years ago
Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. As I mentioned earlier, some exceptions might be allowed by casinos when depositing funds from a joint card but even this option should be communicated beforehand.
Lastly, only the owner of the payment method can request a refund.
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2 years ago
Unfortunately, we can't help you as you have breached one of the basic casino rules and played with someone else's money.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
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