The player from Berlin has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Mr Bet Casino - Player’s winnings haven’t been received yet.
Amount: €500
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I've been waiting for account verification and my withdrawal from Mr.bet Casino for 10 days.
I have already uploaded all the documents (proof of payment methods - ID card - proof of residence - residence permit) but the account verification is still delaying even though all the information has been received. They always need new documents every day, I don't know which documents still have to be uploaded.
I hope you can help me.
Thanks
Automatic translation:
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1 year ago
Dear Puppas,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
OK thanks I'm waiting for new information from you.
Regards
Automatic translation:
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1 year ago
Translation
Hello,
The verification process took longer but is complete.
The payout was successful today.
Thanks for the support.
Automatic translation:
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1 year ago
Dear Puppas,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
