HomeComplaintsMr Bet Casino - Player’s struggling to withdraw his winnings.

Mr Bet Casino - Player’s struggling to withdraw his winnings.

Amount: €1,600

Mr Bet Casino
Safety Index:High
Submitted: 29 Sep 2022 | Case closed : 13 Oct 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago

I've been using Mr bet for a while now maybe a year or more.. My account was already verified and I've received many payments already.. But when I tried to withdraw my winnings this time.. They said they have to verify my account again.. Which they said I'd only have to do once and did

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2 years ago

Dear evanmell29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it is not unusual that some casinos require additional verification.

Therefore, I can only recommend that you fully cooperate with the casino and provide all the required documents as soon as possible if you have not already done so. Please, keep us informed about any further developments.

Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear evanmell29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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