The player from Germany is experiencing difficulties withdrawing his winnings due to incomplete bonus wagering. We rejected the complaint because the player didn't respond to our messages and questions.
Mr Bet Casino - Player’s struggling to withdraw his bonus winnings.
Amount: €270
Mr Bet Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I deposited 50 euros and got a 100 percent bonus. I then played and temporarily had 7000 euros in the account. At 5000 I cashed out. Once 2700 and once 2300 euros. When the 2700 was paid out, the rest were rejected because 270 was deducted. I was told that I have to wager my bet twice, and I have wagered the bet more than 500 times. Now they don't want to give me the money
Automatic translation:
Public
Public
2 years ago
Dear flodolski,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have received the first payment already? Do I understand correctly that €270 has been deducted from the remaining active balance of €2,300? How much is your active balance now, please?
Additionally, please forward any relevant communication between you and the casino. My email address is petronela.k@casino.guru.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
