Mr Bet Casino - Player’s inquiring more information about the verification process.

Hello friend, more than a complaint is a matter of trust. I tell you, to withdraw an amount of profit they ask me for a photo with my identity card plus the photo of the credit or debit card leaving the first four digits and the last four digits visible. My question is, if that is valid, will they ask you as a requirement? And how dangerous could that action be? In case of scam or worse, cloning of your bank details and others !! Thank you for listening to my question and I await an answer from you. Thank you

Dear Rcasanova,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. Also, I would like to emphasize that KYC is not limited by any minimum amount of a withdrawal. If you wish to receive your winnings, I’d suggest cooperating fully with the casino. It is nothing unusual to request the abovementioned documents and information.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much for the information. I will have to do it to receive my winnings. Greetings

Yes, please. Also, I'd like to kindly ask you to keep me informed. Thank you very much in advance.

Dear Rcasanova,

Have there been any developments since our last conversation?

Hello, yes, I had to send the requested documents again. Having news I inform you thank you

Thank you very much, Rcasanova, for the update. I will be waiting for another one patiently.

Dear Rcasanova,

Have there been any developments since our last conversation?

Hello, everything is fine, everything has been regularized with my data. In fact, I was already able to make my money withdrawals. Thank you so much for everything

Dear Petronela,

Could you please clarify if you have any questions for our team? As we can see, everything is fine here. 

Waiting for your reply.

Best regards,

Mr.Bet Casino Team.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Rcasanova, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru