Mr Bet Casino - Player's documents not being accepted.

Dear Casino Guru Team,

Since February 2, 2024, I have been awaiting a payout from Mr.Bet, but they have yet to verify me. I have already submitted all my documents, including my registration form with the official stamp visible on all four corners. Yet, it was still not accepted. Now they have blocked me and I can't submit any more documents. I have never encountered such problems at other casinos. They let people play, but take away all their pleasure during payout, just so they can continue to gamble away their winnings... That's how I see it.

They demand documents but nothing gets accepted!!! Is this a scam site?

Dear Fatih79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much for your reply, Fatih79. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Fatih79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.