Mr Bet Casino - Player’s criticizing lengthy verification process.

Ich warte seit einer Woche auf die korrekte Verifizierung meines Kontos obwohl es mit 24-48 Stunden bezeichnet wurde. Der Support besteht aus dummen Bots die keine individuelle Frage lösen können und es nervt. Es werden Dokumente nicht richtig beschrieben und der Spieler muss in Ungewissheit warten ob es das richtige Dokument ist oder nicht. Nach Ablehnung dauert es gerne mal wieder 3 Tage bis eine Antwort kommt und darauf hin muss man sich ungewiss was gefordert wird erneut 2-3 Tage gedulden. Einfach schlechter Service und Schmutz in meinen Augen nie wieder

Dear Peter,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino.

Have you been advised what exactly seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.