The player from Germany has had their account at Mr Bet suspended after winning €1800 following a recent deposit and bonus activation. They deny providing incorrect information or having multiple accounts, yet support states the decision is final despite the player's fiancé having a verified account at the same address.
Mr Bet Casino - Player’s account is closed due to alleged multiple accounts.
Amount: €1,800
Mr Bet Casino
Safety Index:HighSafety Index
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8.9
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Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
2 hours ago
Public
Public
18 hours ago
Translation
Hello, I have had an account with Mr Bet for a long time. I have consistently deposited money and played there. About 2 weeks ago, I deposited €35, activated a bonus, and played. I cleared the bonus and won €1800. I requested a withdrawal, and then a few days later, I noticed that my account had been suspended due to incorrect information or multiple accounts.
I have neither provided incorrect information nor do I have multiple accounts with the casino. The support assured me it would be reviewed again, and now they say the decision is final. The only other account existing under my address belongs to my fiancé, who is verified and has successfully withdrawn winnings multiple times. My account was not verified because the casino never requested verification from me.
I find this very unfair and hope you can help me with this matter.
Automatic translation:
Public
Public
3 hours ago
Hello MoniBar,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if you or your fiance created your account first?
- Did you ever use the same device to play in the casino?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
