Mr Bet Casino - Player’s account has been blocked.

Dear Nelson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that you breached one of the main rules. Most casinos don’t allow creating multiple accounts per person, which is also mentioned in the General T&Cs:

„3.2.1. You may have the one and only account on this website, registered in your own name. Any other accounts in your name on this Website will be considered Duplicate and will be closed immediately. Company may also at its discretion void all the bets that have been placed in the duplicate accounts. Should company decide to leave one account open, it will be the first account that you opened, to which your remaining deposits, if any, will be transferred (subject to reasonable charges); If you gained or accrued any returns, winnings or bonuses on your Duplicate Account they will be canceled and deposits will be transferred to your first account. If you would like to open another account, please contact our Customer Support. In case of opening another account the previous one will be closed. If you want to close your existing Account please contact our Customer Support. Otherwise keep your account details up-to-date."

Did you inform the casino that you want to create a second account? Have you accumulated your winnings with or without an active bonus?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

I already sent the email to the mrbet casino from the email of the blocked account but there is no response, and I already sent the email to Kristina but there is no response either.

Thank you for your reply, Nelson. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Did you inform the casino that you want to create a second account? I did not inform, the first account I forgot the password for that reason I created a second one which they closed me with my money inside

Have you accumulated your winnings with or without an active bonus? No active bonus, and deposited large amounts of money.

Would you be so kind as to forward any relevant communication between you and the casino tokristina.s@casino. guru ? I already resent but no response.

I just sent an email to casino mrbet, and they will keep my money, this cannot be like this, a shame

Please note, that yes, you have sent me emails, but in none of them is the required communication between you and the casino. Could you please forward it to me?

Also, could you please indicate whether you passed the verification with both of your accounts? how long have you used the first account and how long the second one?

Thank you in advance.

Dear nelsonquijada24,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.