Mr Bet Casino - Player has been accused of opening multiple accounts.

For the reason of having multiple accounts without knowing, and moreover, I cannot block the accounts myself.

It happened that they blocked the account with which I had money inside just a few hours before the withdrawal of 20,000 clp will be made

The company told me that they blocked all my accounts and that they left me an active one but it is just one that does not have any money and they do it so that I can transfer money again

I have felt very bad and disappointed in this application because I really enjoyed spending time in the app

I would like to recover my money or finally the account that has been blocked with my money inside by policy 3.1.2

Dear angelino,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found (here):

"3. Your Member Account

...

3.2.1. You may have the one and only account on this website, registered in your own name. Any other accounts in your name on this Website will be considered Duplicate and will be closed immediately. Company may also at its discretion void all the bets that have been placed in the duplicate accounts. Should company decide to leave one account open, it will be the first account that you opened, to which your remaining deposits, if any, will be transferred (subject to reasonable charges); If you gained or accrued any returns, winnings or bonuses on your Duplicate Account they will be canceled and deposits will be transferred to your first account. If you would like to open another account, please contact our Customer Support. In case of opening another account the previous one will be closed. If you want to close your existing account please contact our Customer Support. Otherwise keep your account details up-to-date."

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account. Could you please advise what was the reason to open a brand new account?

Have you redeemed any bonuses in any of your accounts?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ok 😡

Dear angelino,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist.

• Could you please advise what was the reason to open a brand new account?
• Have you redeemed any bonuses in any of your accounts?

Thank you in advance.

Dear angelino,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.