Mr Bet Casino - Player has been accused of opening multiple accounts.

If I had an account with them the first one but I canceled it and after time I wanted to open it and I couldn't so I opened another one with my data, the same real, I played with real money, I won withdraw, I tried to enter and they blocked me

Dear Diego,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://mr.bet/terms:

"9.1.2. Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person"

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.

We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise why you couldn’t reopen your old account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

If it is true and I opened another new account but if they have control of everything, they had to have blocked me when I made the first deposit of 10 thousand pesos to the account and they did not have to have accepted the deposit since I did it with the same account Always new since I had another account, but nothing happened after I made two more deposits and nothing yet but when I had to withdraw there they just realized that I had a duplicate account, things are not like that if they have a record of all that.

and I did not know that you could not make another account if not, I would not have done it

then for principles and that they also played badly they would have to return the deposit

Thank you very much, Diego, for your reply. Could you please advise why you couldn’t reopen your old account? What was the reason for its closure?

is that I had already deposited too much money and did not get much so I deleted the account I wanted to open it but I connected and it took a long time to answer and I got tired and opened another account depositing 10 thousand pesos 3 times in a row and the third time it gave me after playing more than 14 hours, the 160,000 thousand and that

Could you please advise if you have mentioned a gambling problem when requesting the closure of your old account? Thank you.

Not only that it was bored and that I also deposited too much money and I got bored that is why I canceled it and after time I tried to open it and I could not

What they would have to do was spend the 160,000 thousand to my original account and that's it since they do not give solutions either then one is the one who shits in this situation for the reason that I have made three deposits in total they were 32,000 thousand then I shit and they happy it's not like that but hey

I'm sorry, but I'm afraid I didn't understand completely. Have you mentioned a gambling problem when requesting the closure of your old account? Thank you.

Let me explain myself, I deposited 32 thousand pesos with the same card to the second account so when I wanted to withdraw the 160,000 thousand pesos they blocked my account because they say I have another account, it is true I did not know that another account could be made and play even though they didn't say anything when I made my first deposit, neither the second nor the third deposit, they said nothing when I withdrawn they screwed me, I say because they don't deposit my 160,000 thousand to my first account and the second one they create, they delete it and it's ready but not them j *** ny the one who loses is one because mrbet wins always explain to me

I with everything that I deposited and it is the first time that I was able to get 160,000 thousand, they screw me and they do not give solutions that is not done and things are not like that.

Dear Diego,

I know, I'm asking for the third time, but I still haven't received an answer. Please understand that this information is essential if we wish to proceed with your case.

Have you mentioned a gambling problem when requesting the closure of your old account? Thank you.

I have not had any problem with mrbet only that they do not want to pay me the 160,000 thousand and apart from that

Dear Diego,

Please, this is the last call for the requested information. Was Gambling Problem mentioned when you closed your previous account?

If I spoke with them and they did not give any solution at all, everything for them, that is what they ask

Dear Diego,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information, if you have mentioned a gambling problem when requesting your account closure, in the given time frame, we will reject your complaint.

you who ask what is the question

I wanted to know if the Gambling problem has been the reason why your first account was closed.

If it was because of the game they bored me and I deposited a lot and I never generated and I got bored that's why I canceled the account and did not play for a while until I tried to open it again and I could not

Let's assume that you haven't mentioned the gambling problem and the only reason to close your first casino account was that you didn't like the games and felt like you never win.

Could you please advise if you have redeemed any promotional offers when depositing funds into your newly created account? Thank you in advance for your reply.

Of the 2 deposits that I made first, no, I did not exchange any offers or promotions but in the third deposit if I exchanged a promotion it was for 50% of the deposit I deposited 10,000 thousand and they gave me 5,000 pesos.

Could you please advise if you have redeemed any promotional offers in your old account? Thank you.

Yes, many times

It means that bonuses have been redeemed from the same IP address and under the same name which is prohibited in the majority of casinos.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Not with the same IP address, no, and with the same name either, in my first account it was with Diego and in the second account it was with Fabian

They are both my names but each account has different names

Please understand, the same person has opened 2 different accounts and redeemed bonuses in both accounts. This is strictly forbidden in the majority of casinos and I'm afraid we can't help you.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Now, but if they rejected my payment for creating two accounts in their casino, at least I would have to recover what I deposited, the profit, it doesn't matter, they canceled the account because it was duplicated, they would have to have noticed when I made the first deposit since I did it with Only card that I deposited in several accounts and they would have to have a record of all the deposits that are made in their pages, so I would like to recover my 32bmil at least that

Please understand that by opening multiple accounts and redeeming bonuses in both accounts you have breached the casino's terms and conditions.

There’s an important principle that says, "ignorance of the law is no excuse". It means that you can’t defend your actions by arguing you didn’t know they were illegal or forbidden, even if you honestly did not realize you were breaking the rules. 

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

thank you for nothing of what use you so they break the rules too and no **** case goodbye

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.