The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Mr Bet Casino - Player complains that she didn’t win anything.
Amount: €1,500
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
i asked mr.bet for a refund
i have been playing for several years and have no problem losing more than 1,000 euros in a shorter period of time, be it wildz caxino slotwolf or other providers
However, mr.bet is so dubious that players wait for information and does not speak out
their app is hidden in the app store and disguised as a normal game for the mobile phone
i asked for my drink action history and several questions were asked
a refund denied although this is my right
I wanted to ask again whether my reimbursement is legal because I have never seen an online casino not even spit a profit after several deposits in a very short time, whether high or low stakes
Automatic translation:
Public
Public
3 years ago
Dear gabimikeq,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
3 years ago
Additional comments from the player:
"Can someone explain to me why Mr.Bet is allegedly blocking players from Berlin?"
