The player from Schleswig-Holstein requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Mr Bet Casino - Player claims that payment has been delayed.
Amount: €5,000
Mr Bet Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I've been waiting for my 5000 payout since 11/23/2022 I've been playing on MrBet for years and I've never had any problem. I played with a deposit of 250 euros +125 bonus money and also wagered everything as usual. Then it said you need a new document from me with full name IBAN and the transfer from my bank, the document was not accepted for a long time. After back and forth with my bank, I then received the bank statement with the IBAN name and the 250 euro transfer, which I also submitted. Absolutely nothing has happened since then. I don't understand it, I've been gambling here for ages and there have never been any problems, it would be cool if you could help, thanks 🙂 The 6th transfer from the attached document proves the transfer from my bank with my bank name and IBAN.
Automatic translation:
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1 year ago
Dear renemeyer384,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
the case can be closed. You submitted the payout today.
Automatic translation:
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1 year ago
Dear renemeyer384,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
