The player from Hesse has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Mr Bet Casino - Player believes that their withdrawal has been delayed.
Amount: €4,800
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello team ,
I've been a customer at Mr.Bet for years. I actually had good experiences until I applied for a payout of 4800 euros on 10/17/22. Nothing happened at first. Only after repeated support contact did I get an email from the verification body that I had to verify myself. However, nothing has changed in my data. Not even on my deposit and withdrawal methods. Well, I submitted the documents (which were requested individually one after the other).
I then got an email that the verification was complete. That was on 10/19/22.
However, the payout will not be processed further as verification is apparently still ongoing. But email and homepage say it's done. I've attached screenshots. support doesn't provide any information and I'm starting to worry that surprises are waiting for me again. The support is so catastrophic, ready-made answers, no feeling for the situation.
Automatic translation:
Public
Public
1 year ago
Dear oezdhakan,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
Thank you for receiving the payout and an appropriate response from the casino's Switen. Case can thus be closed.
Automatic translation:
Public
Public
1 year ago
Awesome news, oezdhakan. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Please disable your AdBlock