The player from Germany is inquiring website accessibility. We’ve reopened this complaint as per the player’s request as the problem with the website accessibility was still persisting. Player’s complaint has been resolved successfully.
Mr Bet Casino - Casino website seems to be offline.
Amount: €200
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Error 504 Ray ID: 57e11f3b6a6cd721 • 2020-04-03 07:37:32 UTC
Gateway time-out
Page has not been loading chat support since 04/02/2020.
No login possible.
Please check that out.
I think the site is offline. !!!!!!!!!!!!!!!!!!!!!!!!!! money gone
Automatic translation:
Public
Public
4 years ago
Dear Pascal,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website and I experienced the same difficulties. I have contacted casino representatives and as soon as I receive any reply, I will inform you. I will set the timer for 3 days and if the issue continues over the weekend, we will determine how to proceed. Please let me know, if there is any update up until Monday and I promise to do the same. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Translation
still does not work . no connection
Edited
Automatic translation:
Public
Public
4 years ago
We have tried from different geolocations and it went on for a while. Let’s see on Monday then. Thank you very much for checking.
Public
Public
4 years ago
Translation
Mr BeT back online all well.account goes back.thank you
Edited
Automatic translation:
Public
Public
4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Public
Public
4 years ago
We’ve reopened this complaint as per the player’s request as the problem with the website’s accessibility is still persisting.
Comment from the player:
"Casino offline again since 9.30pm what's going on?"
Public
Public
4 years ago
Dear Pascal,
Please could you advise if the problem still continues? Thank you very much in advance.
Public
Public
4 years ago
Thank you Pascal for the update. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
