Mr. Vegas Casino - Player's struggling with communicating the issue with the casino.

I asked the same question over and over again by email, but I never got a response. The shipment did not proceed smoothly.

Dear amat06050706,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr. Vegas Online Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand you are trying to complete KYC in the casino, but you are unable to do so?
• Did you make any deposits in the casino?
• Have you accumulated any winnings in the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

That's right, I'm asking about KYC, but I'm not sure if I'll get a response. I haven't made a deposit.

I want to withdraw money

I received an email, but I haven't heard anything from the email that the card will be invalidated.

The card has already been canceled due to credit card authentication, and when I contacted the company, they said that they could not provide the details of the canceled card. will return

I don't know what to do

I was told that if I can't get proof of the card I'm asking Vegas, I'll have to wait 6 months.

I can't withdraw money for 6 months

Could you please clarify if you made any deposits with the card that is causing you issues? Have you made any deposits in the casino or withdrawals from the casino in the past?

Please send me the recent communication you received from the casino about the issue to my email at tomas@casino.guru?

I'll await your reply.

thank you

Deposit is once on that card

I have never made a withdrawal

send email

Thanks for the reply. Do you have a confirmation of any kind the card was issued in your name from your bank or the card company?

I am unsure if you mentioned this, but have you used the card for deposits in the casino in the past? Do your winnings come from the deposits made by this card?

Dear amat06050706,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.