Mr. Vegas Casino - Player’s requesting all deposits to be refunded due to existing registration with Gamstop.

I registered with www.mrvegas.com casino and deposited a total of £1900 within 10 minutes of play, I have been registered with Gamstop and excluded for 5 years yet was still able to register and deposit money, Mr Vegas allowed me to play at first for some reason during last deposit my account was locked with me being unable to continue to login or withdraw the balance which was at the time £325. I received no communication or email from them till I contacted Mr Vegas they required my ID and documents which was after they accepted £1900 of my money to deposit. Now I am waiting for 'department to contact me' After reading reviews other players have the same problem of their money being held and practicly stolen. I emailed Mr Vegas again and again with further generic replies of 'Manual Withdrawal' and 'Special team investigating' Its been nearly a week and I am regretting ever trying to play at Mr Vegas. I feel bad as on Trust Pilot they have 18 negative reviews of people who had their money stolen and other bad practices of that casino. How are businesses like that allowed to operate I dont know.

Dear Mateusz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do that, please could you forward any relevant communication along with your Gamstop registration? My email address is petronela.k@casino.guru.

We will do our best to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The site is mrvergas.com Videoslots Limited, a Malta based company, with registration number C49090, and registered address at the Space, Level 2 & 3, Alfred Craig Street, Pieta, PTA 1320 Malta

I emailed you some info and screenshot. Dont have password for Gamstop

Mrvegas allowed more deposits and not play my last balance was £325 which I have not gambled.

When I requested withdrawal on 1st of £325 they locked me out and asked for ID, statement, card photos. Which I provided on the 1st through livechat and email I still didn't get the withdrawal week later.

Thank you very much, Mateusz, for your reply and email.

I have corrected the casino's name.

Could you please request your GAMSTOP Registration from them directly and forward it to me?

I sent the document to your email. Now 13 days and no still refund of my last deposit from Mr. Vegas

Thank you very much, Bajmat, for your GAMSTP registration. I can see that the forwarded one is valid since the 1st of July 2021. Could you please advise when you have deposited funds into your casino account?

Dear Bajmat,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.