The player from Germany had requested a withdrawal two months ago, unfortunately, it has not been received yet. Casino didn't respond.
Mr. James Casino - Player’s withdrawal has been delayed.
Black points: 1756
Amount: €5,000
Mr. James Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, it's about MrJames Casino. I applied for my winnings (5000, -Euro) to be paid out on February 15, 2021. The payment request with reference number 7595982 was confirmed to me.
Your withdrawal request has been received.
We are happy to announce that your request to withdraw
€ 5000 has been successfully received.
Callback number: 7595982.
Please note that while your withdrawal request is being processed, the finance department reserves the right to request additional documents relating to this request
as well as requesting an account verification over the phone.
Please pay attention to your e-mails so as not to miss any special offers!
The Mister James team is always there for you.
If you have any questions, please contact us.
24/7 support
I then waited a few days and then asked. I have not received a reply, after several emails I received the following reply on February 26th:
Hello [EDIT],
Sorry for the delay, but you know very well how it works now.
We cannot answer all of your emails.
You have to wait and that's it.
We will do our best and keep you updated once this is done.
It's not your first payout.
You know how it works ...
Since then I have asked again and again and received no answer. The withdrawal process has not yet been processed. It was not played with a bonus, nor is there any other reason not to withdraw. My account is verified and all of my data is stored there. I very much ask for your help. With best regards,
Automatic translation:
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3 years ago
Dear G,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Thank you very much, G, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello G.,
I looked at your complaint and will do my best to help you. I would like to invite Mr. James Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
We would like to ask the Mr. James Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
