Mr. James Casino - Player’s winnings have been confiscated due to the 30% maximum bet rule.

The casino refuse my withdraw because they told I make illegal bets in a slot machine!! + 30% of my last deposit(but I never play more than 30% of my deposit) I never do nothing like that, they are really a very untrusting casino...they call you all time to give you small bonus(I never play with bonus) and after they find some amazing excuses to not pay you!!

Run from this casino is the worst casino I ever play 

Dear Paulo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the terms and conditions, and I found this:

"16.3. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

Purchasing in-game feature including but not limited to free spins, for the accumulated price equal to or greater than 30% of the value of the smallest deposit currently in play."

I would like to emphasize, that we believe such rules are predatory because players should be allowed to play with their deposit the way they prefer.

Paulo, please could you forward me your game history? My email address is kristina.s@casino.guru. Also, could you please specify, how much was your last deposit? Please post a screenshot of your deposit history here, if possible (or send it to my email address).

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina, thank you for your help!

i last deposit it was 50€ or 100€ what means to infringe the casino rules I can’t play more than 15€ !! I never play 15€ By click!!! Is not logic you make a 50€ deposit and play 15€+ by click !!! In this case I click 3 times and that’s finished my 50€ deposit...

the only think I do(they find this excuse) is in one slot or 2 you can buy free spins for 50€ or 100€(all depends from your bet) and I buy 100€ free spins and win 350€... but otherwise all wins are legal...

here I send some shots from my bets and wins!

Thank you very much Paulo for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you Kristina.

Hello Paulo.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thank you

We would like to ask the Mr.James Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Paulo.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

Best regards, Jozef

Casino.Guru