Mr. Green Casino - The player's refund is delayed.

Self-excluded via Gamstop. Sent all relevant documents to receive refund of funds in account. Has been 11 days with no update and no funds.

Hello markhayden71,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr. Green Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified, did the casino send you any confirmation of it?When was the last time you speak  to the casino and what was it about?

Please note that a payment may take up to 14 days to be processed once the verification is finished. So if it's been less, I can only recommend to wait.

Looking forward to your answer.

Regards,

Nick

All verification documents sent, was told 1-5 banking days for the refund. Has now been 12 days with no update. I contact them every day, still under review.

Hello markhayden71,

As we usually advise to wait at least 14 days, could you please advise if there's been any update regarding your case? If still not, we will try to intervene.

Dear markhayden71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.