Danger! Blocks customer accounts without unblocking them again!
The customer service does not understand concerns and speaks poor German.
Furthermore, my account was blocked without any reason and was not unblocked again!
Initially they responded to my inquiries (e-mails). But now I can't get anyone to answer the phone, nor can I get an email reply despite the deadline.
Fortunately, you can still have your existing balance paid out despite your account being blocked.
I have now officially filed a complaint with the GGL (Joint Gaming Authority of the States) and hope that they can help me.
Just stay away from this casino, there are much more reputable alternatives.
- Very bad customer service
- Dubious dealings
- Blocks customer accounts indiscriminately