Upon depositing £300, the player's account was blocked and they received an email in which the casino was asking them to submit documents needed for their account verification. After they did so, the casino stopped responding and the complaint remained unresolved.

The player complained his account was used for a multiple unauthorised transactions to Eurogrand Casino. He prevented the casino about the situation but the casino was not replying. His bank confirmed he was a victim of a fraud. In this case, we would advise the player to contact the bank to prevent such situations.

The player played and won with bonuses and a real money multiple times. He did so with this play too, where he won almost £30,000. He was able to withdraw £5,000 without any complications. When he tried to make a withdrawal again, his account was already closed. Then he started receiving emails from different casinos that belong under the same group that he won't be receiving any more bonuses from them. The player became confused because one of these casinos was still paying him his winning. When the player contacted ThePogg, they explained to him that it meant that he had multiple opened accounts with these casinos which also meant that he was taking advantage of multiple bonuses. This case remained open due to no proof was provided by the casino.

After the player opened an account, they deposited €1,000, started playing and won. When they tried to log in to the account, it was closed. The casino informed the player that after their security check and their previous transactions, they decided to close the account permanently. The player didn't know which previous transactions could've caused them this response, but they asked for the refund on the deposit. There is no further information on this case.

A player from Belarus had his account blocked without any explanation. He then contacted the support for an explanation and was asked to provide documents and photos of him for his account verification. When he sent those about ten times within one year, he would receive the same answer from the casino that they were still verifying them. The only thing that the player wanted was for the casino to reopen his account. Ever since then, there's no further information available.

The player had three pending withdrawals totaling of £470 via Quick Cash Voucher. The casino told the player that the whole processing would take from 24-48hours but five days later, no money was received. The player did provide the casino with all the documents that were needed for their account verification so that wasn't the hold-up. There is no further information available ever since then.

Sophie decided to reopen her account and once she requested a withdrawal after she won, her account got blocked. When she contacted the casino for an explanation, they asked her to wait few more days. Eleven days after that, her account was still blocked. No other details are available and the complaint remains unsolved.

The player from the UK wanted to try to play in this casino, so he deposited £10 and started playing and he won £500. When he requested a withdrawal, that was when all the problems started. The chat representative informed him that if he wanted to withdraw his winning through the payment method he chose, Quickcash, he needed to make a deposit to that account and he would receive a code which he would use for a withdrawal. After the player followed these steps accordingly, the new problem begun. His withdrawal was sent to security and he needed to wait from 24-48 hours. Jamew18 asked to speak with the manager but the manager just confirmed these steps. The player went to the William Hill Casino personally just so he could prove his identity and that those winning did belong to him. The casino representatives refused to tell the player anything. There is no update ever since.

The player from Mexico requested a withdrawal of their winning but didn't receive it. The casino claimed that they did send the winning to them already. The player told the casino that they also checked with the bank and they confirmed that no money was received. There is no update on this case.

The player used her partner's card to make a deposit of £600 and won £2,000. Her winning and deposit were confiscated and the account was closed. When she contacted the chat, they informed her that the details on the card didn't match the details of the account. The casino also found out that the same card was used in a different account which was closed due to self-exclusion. According to the casino's terms and conditions, the deposit should have been automatically denied. Instead of that, the money was accepted. The casino declined to pay the player her winning due to mismatched details on the card with the ones on the account. This complaint remains unresolved.

The player won $3,000 while he played the slots games. He wanted to make a withdrawal but the customer support representative informed him that he couldn't because he had 1 cent poker bonus ticket left. Later on, they told him that since he didn't win from the poker bonus tickets, he could request a withdrawal. He was asked to log out and log right back in into his account. After he did so, there happened to be a different representative that told him that he couldn't make a withdrawal until he met the wagering requirements. He decided to do so and lost almost everything but the $68 and the poker bonus ticket was taken away from him too. The player became furious and also used a foul language which he was warned by ThePogg representative to not to use, otherwise, they would've deleted the complaint. The casino tried to wipe away all of their mistakes but ThePogg decided to found the complaint for the player.

The player, MUZZA1991, won around £5,515 while using the reload offers. The casino asked the player for documents for verification. They sent those in and shortly after that found out that the account was permanently closed and the casino's decision was final. The player was confused and, unfortunately, disappointed. There had been no update ever since.

The player made a deposit of an unknown amount and won around €1,200. When the player requested a withdrawal, they were asked to send the documents for verification. The player sent those in but was informed that the documents failed the verification. After that devastating information, the player sent over thirty photos of different kind of documents from every point of view and angle. The case remains unresolved.

Natalie, a player from the UK, made a deposit of £875 just so she could receive a bonus. The bonus wasn't given to her and that was why she decided to withdraw her deposits the same way as she deposited them, through E-wallet. The casino told her that they would send her the money via check but she never received the check and the casino claimed that they sent the check twice (why twice?). When Natalie asked the casino to void the check and send her the money via E-wallet, they blocked her account with these reasons: abuse of bonuses and other promotions, and/or cheating, and/or taking unfair advantage, and/or opening any duplicate accounts, and/or undertaking fraudulent practice or criminal activity. Natalie claimed that she never had broken any of these rules and asked for the help on how to continue with this case.

The player made a deposit and played games for few hours after which his account was closed and he was asked to verify his age. Cootster, the player, sent the documents for his age verification to the casino, but they received the information that he had an account with Barclays bank and there had been some fraud done at this account. He claimed that he didn't own a Barclays bank account and had one at Lloyds TSB. The casino never responded to this complaint and it became impossible to resolve it.

After the registration, the player accepted a free bonus and won €1,630. When they requested a withdrawal, their winnings were confiscated, the deposit was returned to their Neteller account and their account was closed. The player requested an explanation from the casino but they only told him that he had broken the bonus terms and conditions, but they never specified which one was it. The player wasn't satisfied with their response but the casino made it clear that their answer was final. This case remains open and unresolved.

The player tried to receive a first deposit bonus after he already made his first deposit. He contacted the helpline and they informed him that he couldn't use it because their funds were no longer available and the promotion would've started when he received the email. The player claimed the ha was not aware of that promotion being available to him at that time. This case is still unresolved.

The player, Vigilante from Canada, had an issue with receiving the two payments requested. The player did receive the withdrawal of CAD1,000 and the CAD2,500 was sent back to their account. After that, the player had no problem of playing and withdrawing the money but said that the case was still not resolved and they were still afraid to deposit more money and play. This case is very confusing but still, we believe that the player had no further issues with the William Hill Casino's further withdrawals.

The player, Joszef, invited his friend to the casino and was supposed to receive the "invite friend" bonus. The casino refused to award him the bonus due to not being eligible to the promotion as decided by the management. Joszef received such a bonus in the past with no issue and that is why he didn't understand why he couldn't receive one this time. There is no update about this complaint.

Claire asked the casino for self-exclusion and the casino agreed. Even after that, she was actually able to deposit £130 which was returned to her shortly after. The casino never responded to the complaint.

Emma, a player from the UK, played a slots game but she didn't receive the winning due to a technical issue. She became very frustrated and kept repeatedly contacting the casino, but never received a satisfying answer. The casino responded to this complaint but never resolved it.

The player played a game of roulette and experienced a technical problem. When the player informed the casino about that, they asked them for proof. They deposited more money, just to give the casino a proof, and took screenshots of the issue and sent it to the casino. The casino responded that there was no problem with that game, so the player deposited more money, won, but lost again due to the same problem. The player also mentioned that they had a problem to sign in to the account and didn't know how to play all their games either. The case remains unresolved.