Mr. Green Casino - Player is experiencing a problem with his withdrawal.

They don't pay my winnings to my account

Hello Jouni,

Thank you very much for submitting your complaint. I am very sorry that you came across a problem like this. I would really like to help you, but I need more information, so let me ask you a few questions. Did you try to communicate this issue to the casino? Was this your first withdrawal request?

Thank you in advance for your reply.

Best regards,

Kristina

I have put the money repatriated two weeks ago, the money is not paid. Only new documents are always required, even though the money could just be transferred to my account. The casino does this for everyone and makes many get bored. Depositing money goes into the casino account, but the account is not opened, so many get bored and the casino steals the money. I have photographed a bank statement and my driver's license, and promised to give account passwords and key figures. You don't seem to get any money from that cheater. There is a first and last repatriation attempt from that cheater. I've found a casino (iGame), with a money transfer works brilliantly in both directions, without the "documents" transmission. I've been to that scammers approx. 20 times the connection. I have read thousands of worldwide experience deceived and made to date Finland report a crime to the police. Next, I will report the crime to the Maltese police.

Hello Jouni,

It seems that the Mr. Green Casino has a stricter verification process, but it's not unusual. I recommend you to find out if there aren’t any other documents which the casino needs and provide them. If all the data is correct, there should be no reason for the casino to delay your withdrawal again. Collecting and processing of documentary evidence can take a few business days, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. This is why we advise players to be patient. 

Please do not hesitate to let me know, if there is any new information regarding your issue.

Best regards,

Kristina

Cheats they are

Hello Jouni,

I contacted the casino regarding your issue. I will let you know as soon as I have some more information. 

If the casino provides you with some new statement about successful verification, please do not hesitate to write to me an email to kristina.s@casino.guru.

Best regards,

Kristina

Hey. Now the money is transferred to the withdrawal made into my account and I have sent again while the documents, but I do not get my money anymore exercise of hospital discharge

Money transfer to repatriation is blocked

I got my money, it took 3 weeks

Dear Jouni,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

I hope you won’t come across a problem like this again.

Best regards,

Kristina