MozzartBet Casino RS - Player’s winnings were improperly calculated.

While playing the game 100 Super Hot, we hit the jackpot and got the guessing cards. We guessed three leaves correctly which should have led to a payout of 27000000, however, only 3990 dinars were credited to our account. We have been reaching out to the casino for a month now, but all we keep getting as a response is to wait.

Hello Milicasavic1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MozzartBet Casino RS. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Can you please forward your betting history to nikolas.b@casino.guru together with the proof of the uncredited balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I sent an email to the address you provided... the account has been verified, it's been a long time since I played with real money, not with a bonus

Hello Milicasavic1,

Unfortunately the screenshot you provided is not a relevant evidence as it shows nothing. Could you please forward the betting history?

Dear Milicasavic1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.