HomeComplaintsMozzart Casino - Player cannot log into account.

Mozzart Casino - Player cannot log into account.

Amount: €1

Mozzart Casino
Safety Index:High
Submitted: 06 Jul 2023 | Case closed : 23 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Austria cannot access his casino account. We closed the complaint because the player stopped responding.

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10 months ago
Translation

I have no idea what's going on, but I'm registered and couldn't log in. You can see what happened next according to the attachment

Automatic translation:
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10 months ago

Dear fbcontact80,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mozzart Casino.

I checked the communication you submitted and it would seem the confirmation email you received was from the Serbian version of Mozzart Casino.

Please understand the different versions of the casino might not share the same registrations and therefore the website meant for players from other countries will not recognize your login information.

Have you tried making a registration on https://www.mozzart.com ?

Thank you very much in advance for your reply.

Best regards,

Tomas

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9 months ago

Dear fbcontact80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. The player can reopen this complaint at any time.

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