Mirka is a Casino Analyst and Complaint Specialist at Casino Guru. Her role involves adding new casinos to our database, ensuring website information is accurate, and addressing player complaints. During university, Mirka gained experience in administration, starting in a small company and later mov...
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Mirka D.
Author
Mirka Dubasova
Casino Analyst & Complaint Specialist
Mirka is a Casino Analyst and Complaint Specialist at Casino Guru. Her role involves adding new casinos to our database, ensuring website information is accurate, and addressing player complaints. During university, Mirka gained experience in administration, starting in a small company and later mov...
This review is all about getting a clear picture of Mozzart Casino. Our impartial expert team used our casino review process to look at the good, the bad, and everything in between. From the casino's licenses and Terms and Conditions to its player complaints, support, and limits, our expert team checked it all. Their goal was to find out how safe this casino is to play at.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. When playing at a casino with a higher Safety Index, players are less likely to experience issues with gameplay or withdrawals. Our review gave Mozzart Casino a High Safety Index of 8.4. You can feel confident about its fairness and safety. Continue reading our Mozzart Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of Mozzart Casino
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Mozzart Casino, we thoroughly read and reviewed the Terms and Conditions of Mozzart Casino. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
Based upon our estimates and collected information, we consider Mozzart Casino a big online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
To our knowledge, Mozzart Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
All of that, together with other factors considered in our review, has resulted in Mozzart Casino having a Safety Index of 8.4, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.
Note: As far as we are aware, Mozzart Casino is interconnected with 1 other online casino. The Safety Index of Mozzart Casino takes into account the qualities of all the interconnected online casinos.
Terms and Conditions of Mozzart Casino
Each time we review a casino, we go through its Terms and Conditions to check how fair they are. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Mozzart Casino to be somewhat unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints filed about Mozzart Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 3 complaints about this casino in our database. Because of these complaints, we've given this casino 348 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Mozzart Casino user reviews and feedback
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Our database has a total of 10 user reviews of Mozzart Casino, giving it a Mixed User feedback rating. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Company information and licenses of Mozzart Casino
Mozzart Casino is in the ownership of Mozzartbet Malta Limited and has an annual revenue estimate greater than $20,000,000. This establishes it as a large online casino within the bounds of our categorization.
Mozzart Casino holds a gambling license in Malta issued by Malta Gaming Authority.
Withdrawal limits, win limits, and payment method options
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 50,000 per day
No win limit
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. Languages and customer support options available at Mozzart Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
Spanish
German
Finnish
Serbian
Albanian
Macedonian
Croatian
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Mozzart Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Mozzart Casino has an average customer support.
Mozzart Casino slots and casino games
Mozzart Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Live roulette.
The casino's game library includes titles from 13 providers. This includes Pragmatic Play, Playson, Endorphina, Habanero, Spinomenal, Greentube, Golden Race, Betradar, Authentic Gaming, Fazi, Amusnet, Spribe, Expanse Studios.
Mozzart Casino bonuses and promo codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
Currently, our database has the following bonus from Mozzart Casino:
100% up to €300 and 100 extra spins
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
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Company info
Owner
Mozzartbet Malta Limited
Established
2019
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mozzart Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by Mozzart Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Mozzart Casino payment methods
Currencies
EUR
User reviews
User reviews of Mozzart Casino
This is a place to share experience with Mozzart Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
At begining was good until i needed to withdrawl , i made aroubs 950 and when it was time to payout they told ne its only possible on bosniqn bankcard .But funny thing is that they take deposits from anycard in the world only boone will be able to payout . I do not recommend its a waste of noney and time i wasted alot here never got anything back avoid this casino . And use this link to change gambling rules in that country so people aroubd the world are possible to payout :https://www.change.org/p/change-gambling-regulations-in-bosnia-and-herzegovina/bsv . GOODLUCK
A very fair casino. Payments are regular. Within 24 hours. Complaints are answered quickly. There is chat support. The mozzart company has been operating for more than 20 years, that says it all.
Veoma korektan kazino. Isplate su redovne. U roku od 24 h. Na žalbe se odgovara u brzom roku. Postoji čat podrška. Kompanija mozzart posluje više od 20 godina, to dovoljno govori.
I deposited through Trustly, but the money never came to the game account. Customer service very poor. Live chat is not available and email has not been answered for a couple of days.
Talletin Trustlyn kautta, mutta rahat eivät koskaan tulleet pelitilille. Asiakaspalvelu erittäin heikko. Livechat ei ole saatavilla ja sähköpostiin ei ole vastattu pariin päivään.
Good casino good wins and losses very fast withdrawls and fast verification but the site has so many issues you go play a game come out and your logged out every 20 mins you are auto logged out allways otherwise not bad not a lot off my fave games on there but its ok so far need to sort out the logging out all the time
Fast withdrawls
Keeps logging out
Marko12
Unregistered user
• 4 years ago
The website has a lot of bugs. Support doesn't help. On bonus, I made 4k euros but support canceled my payment. Never again on that website.
During the game, the wager counter hung, I noticed that it does not decrease. The counter stopped at 1,652 euros. I continued the game for some time. I guess, I made all the necessary bets to get a bonus. But the counter did not work. When I stopped, I wrote about the problem in online chat. The chat officer replied that the problem would be fixed soon. After that casino cancelled my €4,563 win because I allegedly didn't meet the bonus terms. An error on the casino website led to the cancellation of the win. This is not my fault, I wanted to finish the game.
HORRIBLE EXPERIENCE, THE CASINO DOES NOT COMMUNICATE WITH THE PLAYER, THEY DO NOT COMPLY WITH THE BONUS THAT IS PUBLISHED FOR MAKING THE FIRST DEPOSIT, MORE 100FS NEVER GIVEN IT TO ME, I COME VICTORIOUSLY TO COMPLETE A PROFIT OF € 300 NET REQUEST FOR A WITHDRAWAL OF MY DOCUMENT AMOUNT AND THEY NEVER ANSWERED ME BY MAIL, TIRED OF WAITING I DECIDED TO PLAY WITH MY BALANCE SINCE I COULDN'T WITHDRAW MY BALANCE, UNTIL I VALIDATED MY INDENTITY THEY NEVER ANSWERED MY REQUEST, UNFORTUNATELY I LOST MY PROFIT BY GAMING ALREADY GETTING BACK THE DATE NEVER ANSWERED ME IF MY DOCUMENTS WERE OK, THAT'S WHAT I DON'T TRUST MAKING FUTURE DEPOSITS, BECAUSE IF I MAY EARN A GOOD PROFIT, MAYBE I CAN NEVER WITHDRAW IT, I FEEL DECEIVED, AND I NEVER GIVEN THE BISDON GIROS400 BISDON MORE THEY ARE FOOLED NEVER ANSWER, BAD EXPERIENCE
HORRIBLE EXPERIENCIA , EL CASINO NO SE COMUNICA CON EL JUGADOR ,NO CUMPLEN CON LA BONFICACION QUE PUBLICAN POR HACER EL PRIMER DEPOSITO, MAS 100FS NUNCA ME LO BRINDARON ,LLEGUE VICTORIOSO A COMPLETAR UNA GANANCIA DE €300 NETAS SOLICITE RETIRAR EL MONTO MANDE TODA MI DOCUMENTACIONES Y NUNCA ME RESPONDIERON POR CORREO , CANSADO DE ESPERAR DECIDÍ JUGAR CON MI SALDO YA QUE NO PODRÍA RETIRAR MI SALDO ,HASTA VALIDAR MI INDENTIDAD NUNCA ME RESPONDIERON MI SOLICITUD, LAMENTABLEMENTE PERDÍ MI GANANCIA JUGANDO YA QUE NUNCA PODÍA SOLICITAR RETIRO, DESDE EL MES PASADO HASTA LA FECHA NUNCA ME RESPONDIERON SI ESTABAN BIEN MIS DOCUMENTOS ESO ME DESCONFÍA HACER FUTUROS DEPÓSITOS , YA QUE SI TAL VEZ GANO UNA BUENA GANANCIA TAL VEZ NUNCA PUEDA RETIRARLO ,ME SIENTO ENGAÑADO ,Y TAMPOCO NUNCA ME BRINDARON MIS GIROS GRATIS CON LA BONIFICACION CÓDIGO BONUS400 NO SE DEJEN ENGAÑAR NUNCA RESPONDEN, PÉSIMA EXPERIENCIA
Misleading BONUS do not provide what they offer
Engañosa BONFICACION no brindan lo que ofrecen
Discussion
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