The player from India had raised a complaint about Mostbet Casino, stating that his deposit of 20,000 INR had not been credited to his casino account. Despite providing the casino with proof of transaction from his bank, the issue had remained unresolved. The casino had claimed that the deposit was unsuccessful and the funds should have returned to the player's bank account. However, the player had insisted that the funds did not return to his account. Both the player and the casino had provided relevant evidence, but the issue had remained unresolved. The player had been advised to contact the casino's licensing authorities. The complaint was closed as unresolved due to the casino's no reaction policy.