MostBet Casino - Pelaajan talletusta ei hyvitetty.

Hello cyhurg,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mostbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you play in the casino or just deposited? Did you send them all the requested documents? When was the last time you spoke to the casino and what was it about?

Please note that it is common to block the player's access to the casino while the verification is ongoing.

Looking forward to your answer.

Regards,

Nick

Hi Nick please note that I am able to access the site prior to this i have deposited 34000 inr in three different instances. The issue happened after i had deposited 20000 but they are not responding on it or acknowledging that amount has reached them i have confirmed from my bank that money has reached the UPI address they gave for payment. I have been constantly in touch with customer care but they pretend it is a new query every time i ask them the status on this. And provide all the details on this then they don't respond in the chat...

Hello cyhurg,

Thank you for the clarification. So it means your deposit did not arrive to your casino account? When exactly did you deposit? Did you send the casino the payment confirmation?

Removed post due multiplicity.

Removed post due multiplicity.

Removed post due multiplicity.

Hi Nick,

Yes that is the fact i cross checked with my bank and got a confirmation by them telling 20k inr reached the recipient. Then i contacted the casino and provided the screenshot of the transaction details. Now Every time i ask customer care about this they hood wink by asking the details time and again and finally reply that backend team is not responding.

Hello cyhurg,

Can you please advise when exactly did you deposit? From our experience, it might take even up to a month to credit a misplaced deposit - it can take much less of course.

Also I would like to inform you that as the casino basically never did respond to any of our complaints, it will be closed as unresolved due being unresponsive. I would still recommend you to wait the recommended time frame above for the deposit to be credited. If it wouldn't be, you can still try to contact the licensing authority of the casino. I'm sorry that we are unable to help you out but as long as the casino is ignoring us, there is not much we can do.

Best regards,

Nick

The complaint was reopened based on the player's request.

I would like to ask cyhurg regarding his lost deposit if it's been ever credited to his account.

I would also like to ask MostBet Casino to forward a relevant proof regarding the player's uncredited funds mentioned in this case to nikolas.b@casino.guru.

I have never received it and they did not bother to reply as well

Dear MostBet Casino,

As we haven't hear from you in a while I would like to ask again to forward a proof of the credited payment to the player otherwise we will be forced to close the complaint as unresolved.

Hello, Dear cyhurg and Casino Guru!

We are sorry that you have a negative impression of our service. We always strive to improve the experience of our customers and sort out the situation. We have checked that account ID 14837865 is active.

Dear cyhurg, so we can check the deposit issue, please send us a check and bank statement confirming this money transfer to support-en@mostbet.com. We hope we can come to a satisfactory solution.

Best regards, Mostbet.

Casino guru I have sent the required proof to them. Let us see how they respond or what lame excuses they will give

Hello, Dear cyhurg!

Thank you for the provided data. We have forwarded your request to the finance department and instructions have been sent to your contact email address (subject SR3575929). You need to create a new replenishment request using the same method from the same details in the amount of 20000 INR without entering a confirmation code. This data was requested from you by mail. Please follow the necessary steps according to the instructions and send a reply email.

Best regards, Mostbet. 

What is confirmation code? please explain

I had contacted customer care and also raised non deposit request and filled in those details and they closed the request replying it is resumed

Hello, Dear cyhurg!

Thank you for the provided data. We have received a response from the finance department of your case: "Status of the deposit - unsuccessful, the funds should have been returned to the client. The terms of funds unfreezing can be specified by the client in his Bank.".

If the funds have not been returned to your account, it means that they have been frozen by your bank. We recommend that you contact your bank to clarify the terms of unfreezing your funds.

Best regards, Mostbet.

Please give details on to which bank you have returned? What a scam this is

It does not work that way in India bank will not freeze the funds if it fails on transfer. It would be reverted to the actual account if so. I had provided details about this earlier as well to them. Casino guru how this site of safety index high?? I see many complaints about them cheating players with deposit!!!

Hello cyhurg,

Can you please forward the payment confirmation from your bank to nikolas.b@casino.guru together with your bank statement for the next 2 months to prove that the money did not return to your bank?

Lol please read the thread I have forwarded the same to you 1 year back but still asking is it worth the effort or you will give me a blatant reply telling since the casino did not reply we will close this ? Please answer even though you did not answer my previous questions NICK

Sending you the account details during that period till date

Hello cyhurg,

Thank you for the statement provided. Can you please point out which transaction was the one that is the deposit into the casino? Date or transaction ID?

I would like to ask MostBet Casino as well to forward an evidence of their claim regarding the failed deposits to nikolas.b@casino.guru.

I have sent the required information to your email id

Hello cyhurg,

As your casino account is confirmed to be active, can you please forward a screenshot of all the deposits within the account? Please forward it to the same e-mail address as before.

Hi Nick,

Sorry to disappoint you on this the casino does not have records of those details or to be very SPECIFIC they don't have option to view your past deposit or withdrawal transaction!!!

It has been one month all you ask is my details and my inputs and I know how it will turn out at end. Keep the casino in good spirits cheers mate!!

Dear MostBet Casino,

Would it be possible to forward the player's deposit history where it's clearly visible that the status of the deposit was unsuccessful? Please send it to nikolas.b@casino.guru.

Dear Nick,

We have sent the data to nikolas.b@casino.guru. We hope it will help in resolving the complaint.

Have a nice day!

Best regards, Mostbet.

Mr Nick would you mind sharing that details just curious??

Hello cyhurg,

Unfortunately, we can't share it without the casino's consent but we consider the proof as relevant. However, both parties provided relevant evidence in which case we will have no other option only to recommend the player to the licensing authorities as we can't decide based on the evidence provided by the player and the casino as well.

Dear cyhurg, please let us know regarding your next step as if you chose to contact the licensing authorities, we will be closing the complaint until they will make the final decision.

Mr Nick it is not just 20000 inr but it was 40000 but you closed the other complaint thinking it is duplicate. I will like to complain to licensing authority please help on this.

Hello cyhurg,

You can contact the licensing authorities of the casino on this e-mail address: certria@gaminglicences.com

We will be closing the complaint as waiting for regulator's request. Please contact me on nikolas.b@casino.guru once you will receive an answer from them.

Dear cyhurg,
We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial.
We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us.
Thank you in advance for your reply.

They didn't even bother to respond lol

Dear cyhurg,

Please forward your e-mail which you sent to the authorities to nikolas.b@casino.guru.

Dear cyhurg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Why will I do that so that you can blackmail that casino to extract juice neither will I share those details let me be shady in your website

As the requested information has not been provided by the player, the complaint will be now rejected.