The player from Brazil is facing issues with Mostbet casino, as their winnings are not being paid out. Despite previously complaining, they continue to experience canceled withdrawals in their last four attempts.
The Mostbet casino is not paying my winnings. I had already complained another day, but I decided to deposit with them again. However, they are not depositing into my account. In the last 4 attempts, my withdrawals were canceled.
Hello Gildemberg,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.
Looking forward to your answer.
Regards,
Nick
The casino replies that it will sort it out, but it never lands in my bank account.
Attached are my canceled orders and the casino's response about payment
Hello Gildemberg,
Could you let us know if this balance was accumulated through a bonus or real-money deposits? Additionally, have you tried using an alternative payout method?
Please note that withdrawals may take up to 14 days to process. If your latest request is not canceled again, I recommend waiting until this period has passed.
Do keep us updated with any developments.
Best regards,
Nick