The player from Brazil faced issues with Mostbet casino, as their winnings were not being paid out. Despite previously complaining, they continued to experience canceled withdrawals in their last four attempts. The Complaints Team had attempted to gather more information and extended the response time, but due to the lack of response from the player, the complaint was unable to be further investigated and was consequently rejected.
MostBet Casino - Player's withdrawals are being canceled.
Amount: 199 R$
MostBet Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
3 weeks ago
Translation
The Mostbet casino is not paying my winnings. I had already complained another day, but I decided to deposit with them again. However, they are not depositing into my account. In the last 4 attempts, my withdrawals were canceled.
Automatic translation:
Public
Public
3 weeks ago
Hello Gildemberg,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- When was the last time you processed a withdrawal from the casino?
- Did you receive any response from the casino regarding this matter?
Looking forward to your answer.
Regards,
Nick
Sensitive attachment
Sensitive attachment
3 weeks ago
Translation
Account already verified, my last approved withdrawal was on 11/09/2024
The casino replies that it will sort it out, but it never lands in my bank account.
Attached are my canceled orders and the casino's response about payment
Edited
Automatic translation:
Public
Public
3 weeks ago
Hello Gildemberg,
Could you let us know if this balance was accumulated through a bonus or real-money deposits? Additionally, have you tried using an alternative payout method?
Please note that withdrawals may take up to 14 days to process. If your latest request is not canceled again, I recommend waiting until this period has passed.
Do keep us updated with any developments.
Best regards,
Nick
