The player from Brazil was unable to withdraw their winnings of 500 reais from Mostbet, as every withdrawal request was canceled and the funds were returned to their account. Despite having contacted chat support, there was no resolution or explanation provided for the issue. The Complaints Team concluded that the player's balance had been lost due to either an active bonus or unmet wagering requirements, leading to the decision to close the complaint since the initial issue was no longer applicable.
MostBet Casino - Player's withdrawal request is being canceled.
Amount: 500 R$
MostBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
MostBet Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I have been a long-time customer of Mostbet and have made several deposits and withdrawals. However, now I am unable to withdraw my winnings of 500 reais. Every time I request a withdrawal, it gets canceled, and my winnings are returned to my account. I've contacted the chat support, but they don't solve the issue and can't tell me what the problem is. These winnings were achieved with real money deposits, not through bonuses.
Automatic translation:
Public
Public
2 months ago
Hello Gildemberg,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- When was the last time you processed a withdrawal from the casino?
- Did you receive any response from the casino regarding this matter?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 months ago
Translation
Good afternoon, yesterday I received a message from mostbet saying that I had to play more... no reason... I went and played slots, I got tired of waiting and having my withdrawals canceled, unfortunately I lost the amounts, I'm verified I've already made withdrawals and several deposits, I tried to talk to the chat more than 5 times and every time I had to wait 24 hours or 72 hours, I thank you from casino guru, but unfortunately I lost my patience and I ended up losing the amounts.
Automatic translation:
Public
Public
1 month ago
Dear Gildemberg,
I’m sorry to hear that your balance has been lost. Based on the information provided, it seems that either you had an active bonus or needed to meet wagering requirements for your deposit (standard AML Policy).
Regrettably, we will need to close the complaint as the initial issue is no longer applicable. However, please don't hesitate to reach out if you encounter any further issues with online casinos in the future.
Best regards,
Nick
