The player from Bangladesh was unable to withdraw his winnings of 4,68,490 rupees from Mostbet casino due to a name discrepancy during the ID verification process. His withdrawal attempts had been continually canceled over a four-day period. We asked the player for additional information to help resolve the issue, including details about the ongoing verification process, approved documents, and recent communication with the casino. However, the player did not respond to our inquiries within the extended seven-day period. As a result, we had no other option but to reject the complaint due to lack of necessary information for further investigation.
MostBet Casino - Player's withdrawal is delayed due to name discrepancy.
Amount: ৳468,490
MostBet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Details:
Players Id: 1462*****
Name: Md Se****A****i
Gmail: mdse*****659@gmail.com
Date Of birth: 16/11/1991
Docoment Id: 91042****
Address: D**** Mu*****r Cha*****ha Je****re-74***
I was opening a new account with mostbet company
I deposited through sub agent and won 4,68,490 rupees playing casino games but my money is in my balance I can't withdraw that money when withdrawal is getting canceled pls solve my problem let me withdraw my money pls ask them to process the withdrawal
I am unable to withdraw since 4 days it keeps canceling sir only one error during id verification my name is wrong
(MD ****- W****)_(Md Se**** Ali- Correct) That will be sir please help me to withdraw the money. Account pls help me sir hold me on your
Public
Public
10 months ago
Hello rmtahurul88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
