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Details:

Players Id: 1462*****

Name: Md Se****A****i

Gmail: mdse*****659@gmail.com

Date Of birth: 16/11/1991

Docoment Id: 91042****

Address: D**** Mu*****r Cha*****ha Je****re-74***

 I was opening a new account with mostbet company

I deposited through sub agent and won 4,68,490 rupees playing casino games but my money is in my balance I can't withdraw that money when withdrawal is getting canceled pls solve my problem let me withdraw my money pls ask them to process the withdrawal

I am unable to withdraw since 4 days it keeps canceling sir only one error during id verification my name is wrong

(MD ****- W****)_(Md Se**** Ali- Correct) That will be sir please help me to withdraw the money. Account pls help me sir hold me on your

Hello rmtahurul88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear rmtahurul88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.