MostBet Casino - Player’s winnings haven’t been validated.

Hi, I put in 9000 CZK and then 2 times 20 000. I bet everything possible football, tennis, table tennis. something win something loss, but then I bet in a live basketball game, he won 32,000 CZK, they didn't want to credit me and after a while my account was frozen. I wrote in support and no one is responding yet, and according to reviews, people are very likely not to write them off. Please help

Dear zvoonecek,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear zvoonecek,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.