MostBet Casino - Player is criticizing false advertisement of bonus.

I received a letter by email about the bonus (Freebet in the amount of 100 manats). But there is no bonus in the account. They don’t even respond to complaints..

Dear Karmati,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account properly? Have you tried communicating this issue with the casino directly?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hello, dear all!

Karmati, thank you for the data provided. We will check your information and come back with an answer. Sorry for inconvenience. Please specify when you received the letter, I need to know the date of sending.

Petronela, of course, we will solve the customer's problem as quickly as possible!

Have a nice day!

Sincerely yours, Mostbet.

I have been playing in this casino for 3 years now. I could not win at Mostbet casino for a very long time. Sometimes the casino gives bonuses to a long-losing player in the form of a free bet or free spins. 100 manat. But this bonus is not displayed in the account. I write live chat, they can’t answer, there is also no answer from the financial department ..

Dear Karmati, we apologize! The letter came a little earlier than planned)

Bonuses have already been credited to your account, please check and confirm that everything is ok.

Have a nice day!

Sincerely yours, Mostbet.

Karmati, the email you specified is linked to the ID 28717647, not to 18292823.

Do you have a multi-account? It's prohibited by our rules.

I'm sorry but are you stupid or do you think I'm stupid??

28717647 I see this for the first time

Dear MostBet Casino Team,

The offer seems to be issued for 18292823. Could you please check again? Thank you in advance.

Dear MostBet Casino Team,

Do I understand correctly that you detect two accounts registered under the same email address?

Hello!

Petronela, no, the email address and account from which Karmati contacted on your site is registered to another person, so there was confusion.

Therefore, we credited the bonus to the wrong person, but within an hour the bonus will be credited to the player’s account 18292823)

Karmati, please confirm when you receive the bonus!

Have a nice day!

Sincerely yours, Mostbet.

Thank you very much, MostBet Casino Team, for your assistance.

Dear Karmati,

Could you please confirm that the bonus was successfully credited to your casino account? Thank you.

Yes. thanks to you CasinoGuru I received this bonus. Thank you.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Karmati, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru