The player from Vietnam requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
MostBet Casino - Player claims that payment has been delayed.
Amount: 502 ₮
MostBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I come here after trying many ways to withdraw my money from Mostbet and need the proper judgment.
I hope Casinoguru to help to resolve my issue to get my money back, that's all I have for a few next months of living.
I withdraw 5 days ago, it's already over 100 hours. I did try to contact support via live chat and mail. The mail support is not reply anything, and the live chat support responds very late and does not help my problem. The operator always asks a few questions not relate to the issue every time and tells me to wait. But I still got nothing.
I will attach screenshots as proof.
My Mostbet ID account: is 88***057
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1 year ago
Dear kayiii1437,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
NEW UPDATE: The current transaction was declined by the system and I start a new withdrawal with a minimum amount. It turns out that it's fast like it must be. Thank you Mostbet
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1 year ago
Thank you for your reply, kayiii1437. Do I understand correctly that you managed to successfully withdraw your winnings?
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1 year ago
Dear kayiii1437,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
