MoreSpin Casino - Player denied account access for withdrawal request.

Hello i was playing on morespin casino deposited a few times now i wanted to whidrawal they ask for documents send them by mail no responds now i cant acces my account at al

We are sorry we regret to inform you that or website is not available in your country.i can play vpn but not whidrawal

Hello 19neveer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MoreSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if the casino allowed you to use VPN to play in the casino? Why did you use VPN at place? Did you register with your correct details? How much did you deposit there? Did the casino refunded your deposited money?

Looking forward to your answer.

Regards,

Nick

Hello Nick yes they told me i could play vpn few times yes i register whit normal details i deposited 4 times whitout vpn and play normal som games i could not play but as of yesterday my country was restricted but i still have 200 balance

now they rejected my documents and i also see wen i log in whit vpn bank tranfer withdrawal is not n option anymore...

and i also have a question for you casino guru why are the ratings so high? i got the casino from here i wil think twice now

best regards Martin

Hello Martin,

The verification team has requested your documents in order to complete your KYC , but you haven't attached all of them, and you haven't replied to them.

In order to complete this process, you need to keep in touch with them and provide the needed documents.

Kind Regards,

MoreSpin Casino.

i have send document proving my bank and adres also send my passport again.

i stil cant log in to my account without vpn support told me saturday its a glitch its a long glitch

and i have been talking to support they told me numerous times i can play whit vpn but whitdrawal is not there department so no i want to whidrawal i do not want to play ore keep in touch

best regards Martin

hello

Dear MoreSpin Casino,

Can you please advise what's the verification status? Which documents are still missing or were sent incorrectly?

Hello Nick the documents are now verifiet only im waiting for the withdrawal now to be approved

morespin casino

Hello Martin,

Your verification was completed, and your withdrawal was rejected due to invalid IBAN. 

You can try again by requesting a new withdrawal, but keep in mind that you must provide us the correct information.

Kind Regards, 

MoreSpin Casino.

Hello Morespin casino stop staling payment i give you the RIGHT bank account now twice... im waiting 3 weeks now the IBAN IS VALID may be pay the money to charity. and players be warned

Hello 19neveer,

Errors may occur from time to time. Please provide the casino your IBAN again in order to prevent any additional issues. Let us know the outcome as soon as possible.

Hello Nick errors may occur it never happens on deposits do... i have send the same bank account 3 times now and now they have payt my funds after 3 weeks some errors take time keep up the good ratings for these casinos you can close the complaint

Dear MoreSpin Casino,

Can you please advise if the player did send the correct IBAN? If not, what exactly is wrong with it?

Hello Nick,

As we have already informed our client before:

• First time he provided us the IBAN, there was 1 number missing.
• Second time he provided us the IBAN , instead of the number 0 , he wrote the letter O.
• The last time, he provided us the correct IBAN and his transaction was successfully completed.

Kind Regards,

MoreSpin Casino.

yes yes the 9 was a 6 the client is closing the casino account you can close the complaint Nick or do you want the casino to explain that the day after the withdrawal i cant acces my account anymore probably clients browser is not working.

Good day

Hello 19neveer,

Do I understand it correctly that the money has been paid out to you?

Dear 19neveer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

yes Nick they have PAID MY FUNDS and again you can close the complaint thank you for the help i quess

best regards Martin

Dear 19neveer,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru