Moon Bingo Casino - Player's funds used without consent by family member.

My daughter has opened an account with moon bingo in her own name and details but has used all my money from my own bank accounts. She has never used her own bank account

How has she been able to use my bank account, in my name, my details, but her account on this site, moon bingo is in her name??

I am totally desperate now for advice to get all my money back. please help.

the user name and email for moon bingo is my daughters details

I have not registered my details with this site

my daughter has used my bank details on two of my bank accounts

Dear Kazza08969,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Have you communicated this issue with the bank directly?

Despite the timing at which your daughter utilized your bank information to deposit money into her casino account, how is it plausible that you did not receive any alerts from the bank regarding unauthorized transactions? It's crucial to acknowledge that safeguarding your banking details falls under your purview. The casino only verifies if a player employed their personal funds for gaming when a withdrawal is initiated. Scrutinizing every transaction upon its casino entry is technically intricate.

In this situation, my sole recommendation would be to establish communication with your bank and address this matter with them. Regrettably, the casino cannot be held accountable for your financial loss, as your daughter evidently gained access to your banking details due to a lapse in your attentiveness.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

My phone was left with my daughter as her phone is broken.

I was in wales with my youngest daughter and my sister and her children.

my daughter has opened this moon bingo account in her own name and email.

she has used/stolen my bank details to deposit this money

I did not know anything until I returned home from wales.

I have since removed my daughter from my house following a row with her.

this money was used without my consent, permission and authorisation.

my bank has asked me to contact the moon bingo site and request a code from them to request the money back

I have had my money stolen and used fraudulently

the site has allowed a game account to be credited with bank details that do not belong to the game account holder.

I welcome all investigations to this as my bank details have been stolen and used on their site

please help me understand how this has been allowed to happen and understand why this money can not be refunded as this is clearly theft of my bank details… and proven to have been used on moon bingo site over 2 days

I have had no lapse in attentiveness

I was in wales while this was happening to my bank account

it is not my fault if someone has been able to access my bank details without my permission and stolen money from my account

daughter or not my bank details were used fraudulently and my money was stolen

my bank has asked me to contact moon bingo and ask for a code to retrieve my money

I can not be held accountable for someone else stealing my money

a total of £970 was stolen from my accounts

please just refund a good amount and i will seek to get the rest from her father she is now living with

myself and my youngest daughter aged 5 can not be held responsible for this disgusting act of theft

we was not even on the same country when this happened

we were in wales on a caravan break

please make a good part payment back to me

you have all the evidence to prove she stole this money from me and my young child

This is the reference from action fraud when I reported my daughter macy

NFRC230806143490

macy no longer is staying at my house due to this disgusting act towards me

no one can be held responsible for fraud and theft of their bank details

£970 in 2 days from my bank accounts

just please pay me a good sum back

you know i have not allowed this and had no idea this was happening to me

t can not go without you refunding at least some of this back to me and my young daughter

you know she has done this to me

you know this is theft of my money

you know this is not right at all

you and only you can help me

could you provide the code my bank has asked for please

or refund some if not all back to my bank account

you know macy has stolen this from me

Regrettably, we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.