MonsterCasino - The player's withdrawal is delayed.

Opened account and deposited money, won £120 on one of there slot games. Withdrew it and received an email saying it was processing, got another email shortly after asking for documents proving my card details and address. Uploaded and submitted the documents fine and heard nothing since. This was about 6 days ago now and I’ve reached out twice and heard nothing…

Hello illustratedjoe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Monster Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear illustratedjoe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.