Monro Casino - Player accuses the casino of low RTP and not paying winnings.

This casino is a fake site there is no rtp on there casino games which is against the law and if you win this casino doesn’t have to pay you I bought over 300 bonus and hit 50 more and every time under 15x

Dear Fishking12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

Please understand that it is very difficult to examine static screenshots and infer what the issue might be.

If you have more information that would help our case, please forward it to me. My email is tomas@casino.guru

Please do not hesitate to contact me if there is any specific information that would support your case.

Best regards,

Tomas

The casino has no rtp on there games

Please let me know any specifics of the case we might act upon with relevant context, otherwise the complaint will be closed. Post the information here in the form of screenshots, or send information to my email at tomas@casino.guru

Dear Fishking12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.