MONOPOLY Casino - Player’s balance has disappeared.

My problem it's that I was playing 5 then I got a bonus of 2 rolls the it's play on that bonus I have 395 + 30 it's = 425 , then network gone say i have To log out then log in again then I do that but wen I come back to the game or when I log in I found 425 it was not in on my account

Dear Marubini,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Additionally, you could forward any screenshots showing your active balance before you have experienced a technical glitch or, preferably, your game history.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with the case. Thank you very much in advance for your reply.

Best regards,

Petronela

Yes proceed with the case because I need the money that I have won , it's painfully to know that u are a new person on that game and u send a lot of money then after i find that money u win is gone .

Thanks

I will be thankful if I get my R425 back

Dear Marubini,

I’m sorry but you haven’t sent any of the requested information. Please check my first reply and try to assist. Thank you.

Dear Marubini,

Thank you very much for forwarding your game history. I can see that you’ve continued playing after the R395 win. Unfortunately, currently, we still don’t have an evidence that your active balance has been simply erased due to a technical glitch.

Please let me know if there is any additional information that I have overlooked and do not hesitate to forward me any relevant proof. Thank you in advance for your reply.

Dear Marubini,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.